Definition and nature of personal data
When you use our site, we may ask you to provide us with personal data about you.
The term "personal data" refers to all data that identify an individual, including your full name, pseudonym, photograph, postal and e-mail addresses, telephone numbers, date of birth, data relating to your transactions on the site, details of your purchases and subscriptions, credit card numbers, as well as any other information you choose to provide us with about yourself.
Purpose of this charter
The purpose of this charter is to inform you about the means we use to collect your personal data, in strict compliance with your rights.
Collection of personal data
Your personal data are collected for one or more of the following purposes:
Manage your access to and use of certain services accessible on the site,
Carry out operations relating to customer management concerning contracts, orders, deliveries, invoices, loyalty programs, monitoring customer relations,
Create a database of registered members, users, customers and prospects,
Send newsletters, solicitations and promotional messages. In the event that you do not wish to do so, we give you the opportunity to express your refusal to do so when collecting your data;
Develop trade and service usage statistics,
Organize contests, lotteries and all promotional operations excluding online gambling subject to the approval of the Regulatory Authority for Online Games,
Manage the management of people's opinions on products, services or content,
Manage unpaid bills and potential disputes regarding the use of our products and services,
Comply with our legal and regulatory obligations.
When collecting your personal data, we inform you whether certain data must be provided or whether they are optional. We also inform you of the possible consequences of a failure to respond.
Recipients of the data collected
Our company's staff, the departments in charge of control (auditors in particular) and our subcontractors will have access to your personal data.
Public bodies may also be recipients of your personal data, exclusively to meet our legal obligations, court officers, ministerial officers and bodies responsible for debt recovery.
Transfer of personal data
Your personal data will not be transferred, rented or exchanged for the benefit of third parties.
Storage period for personal data
Concerning data relating to the management of customers and prospects:
Your personal data will not be stored for longer than is strictly necessary to manage our business relationship with you. However, the data used to establish proof of a right or contract, which must be kept in order to comply with a legal obligation, will be kept for the period provided for by the law in force.
With regard to any prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship.
Personal data relating to a prospect who is not a customer may be kept for a period of three years from the time they are collected or the last contact made by the prospect.
At the end of this three-year period, we will be able to contact you again to find out if you wish to continue to receive commercial solicitations.
Concerning identity documents:
In the event of exercise of the right of access or rectification, data relating to identity documents may be kept for one year. In the event of exercise of the right of objection, this data may be archived for three years.
Concerning credit card data:
Financial transactions relating to the payment of purchases and fees via the site are entrusted to a payment service provider who ensures their smooth running and security.
For the purposes of the services, this payment service provider may receive your personal data relating to your credit card numbers, which it collects and stores in our name and on our behalf.
We do not have access to this data.
To enable you to make regular purchases or pay the related fees on the site, your credit card data is kept for the duration of your registration on the site and at the very least until you complete your last transaction.
By checking the box on the site expressly provided for this purpose, you give us your express consent for this storage.
The data relating to the visual cryptogram or CVV2, registered on your credit card, are not stored.
If you refuse to allow your personal data relating to your credit card numbers to be stored under the conditions specified above, we will not keep this data beyond the time required to complete the transaction.
In any event, the data relating to them may be kept, for evidentiary purposes in the event of any dispute over the transaction, for 13 months following the debit date. This period may be extended to 15 months in order to take into account the possibility of using deferred debit payment cards.
Concerning the management of opposition lists to receive prospecting:
The information allowing your right of opposition to be taken into account is kept for a minimum of three years from the exercise of the right of opposition.
Concerning audience measurement statistics:
Information stored in the users' terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 6 months.
Safety and security
We inform you to take all appropriate precautions, organisational and technical measures to preserve the security, integrity and confidentiality of your personal data and in particular to prevent them from being distorted, damaged or accessed by unauthorised third parties. We also use or may use secure payment systems that comply with the state of the art and applicable regulations.
Cookies are text files, often encrypted, stored in your browser. They are created when a user's browser loads a given website: the site sends information to the browser, which then creates a text file. Each time the user returns to the same site, the browser retrieves this file and sends it to the website server.
Two types of cookies can be distinguished, which do not have the same purposes: technical cookies and advertising cookies:
Technical cookies are used throughout your browsing experience to make it easier and to perform certain functions. For example, a technical cookie can be used to store the answers provided in a form or the user's preferences regarding the language or presentation of a website, when such options are available.
Advertising cookies can be created not only by the website on which the user navigates, but also by other websites displaying ads, announcements, widgets or other elements on the page displayed. In particular, these cookies can be used to carry out targeted advertising, i.e. advertising determined according to the user's navigation.
We use technical cookies. These are stored in your browser for a period of time that cannot exceed six months.
We do not use advertising cookies. However, if we were to use them in the future, we would inform you in advance and you would have the option to disable these cookies if necessary.
We use or may use Google Analytics, which is a statistical audience analysis tool that generates a cookie to measure the number of visits to the site, the number of pages viewed and visitor activity. Your IP address is also collected to determine the city from which you are connecting. The storage period of this cookie is mentioned in article 7 (v) of this charter.
We remind you for all intents and purposes that it is possible for you to prevent the deposit of cookies by configuring your browser. However, such a refusal could prevent the proper functioning of the site.
Access to your personal data
You have the right to obtain the communication and, if necessary, the correction or deletion of data concerning you, through online access to your file. You can also contact:
e-mail address: firstname.lastname@example.org
It is recalled that any person may, for legitimate reasons, object to the processing of data concerning him/her.
Amendments to the Regulations
We reserve the right, at our sole discretion, to modify this policy in whole or in part at any time. These amendments will come into force as of the publication of the new charter. Your use of the site following the entry into force of these modifications will constitute recognition and acceptance of the new charter. Otherwise, and if this new policy does not suit you, you will no longer have to access the site.
Entry into force
This charter came into force on 30-05-2016.