Returns & Refunds

Cancellations

If you wish to cancel your order please notify toutelacosmetique by email at contact@xtrembeaute.com within 1 hour of making your order.

Please include the following details:
Your Name
Your Order Number
Reason for cancellation
Payment Method

The refund will be applied directly to your debit/credit card.

Returns

Please contact contact@xtrembeaute.com to receive your Returns Order Number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.

The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by The Beauty Store.

Return your item(s) to the below address:

XTREMCARE SP. Z O.O., Marsz. J. Pilsudskiego 74 lok. 320, 50-020 Wroclaw, Poland

Refunds

Upon receipt of your return, toutelacosmetique will issue a refund within 3-5 working days starting from the date your return is received.

Please note delivery charges are non refundable, you will be refunded the cost of the product only.

However delivery charges will be refunded in the following cases:

  • non-delivered item(s)
  • damaged/defective item(s)
  • incorrect item(s)

Exchanges

You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.

*working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.

*At the discretion of our management, we may require photographic evidence to support claims for damages.

This policy was updated at 11:30:00 GMT on 25/05/2013.